Shipping policy

Delivery Information

Where we deliver

We currently deliver to United Kingdom addresses only.

Delivery cost

We offer free UK delivery on all orders.

Order cut-off time

Orders placed before 17:00 GMT, Monday to Friday, will begin processing the same working day. Orders placed after 17:00 GMT, or on weekends and bank holidays, will begin processing the next working day.

Processing and handling time

Once your order is placed, please allow 1–3 business days for processing and handling before dispatch. Processing takes place Monday to Friday.

Estimated delivery time

After dispatch, estimated delivery is 3–6 business days, Monday to Friday.

Total estimated time from order to delivery: 4–9 business days.

We are unable to guarantee specific delivery dates. If you need your order by a specific date, please get in touch before ordering and we will do our best to advise.

Tracking

Once your order has been dispatched, we will send you a confirmation email with your tracking details so you can follow your delivery.

Multiple parcels

If your order contains more than one item, some items may be dispatched separately and arrive in more than one parcel. You will be notified and tracking will be provided for each parcel where available.

What if something goes wrong?

If your order is delayed or has not arrived within the estimated timeframe, please contact us at support@nestrialiving.com with your order number and we will look into it straight away.

If your order arrives damaged or incorrect, please see our Returns & Refunds policy or contact us at support@nestrialiving.com as soon as possible.