Privacy policy

Last updated: 21 July 2026

Who we are

This website (nestrialiving.com) is operated by Nestria Living. We are the data controller for personal data collected through this website.

For privacy and data queries, contact us at privacy@nestrialiving.com. We will provide our full trading address on request.

What personal data we collect

When you place an order or create an account

Your name, email address and phone number (if provided)
Your delivery and billing address
Payment information — processed securely by Shopify Payments. We do not see or store your full card details.
Your order history and account preferences
Communications you send to us

When you browse our website

Device type, browser and IP address
Pages visited and time spent on the site
Click and scroll behaviour

These are collected through cookies and analytics tools. See our Cookie Policy for details.

Why we collect it

We collect and use your personal data to:

Process and fulfil your order
Send you order confirmations, dispatch notifications and tracking information
Handle returns, refunds and customer queries
Improve our website and shopping experience
Send you marketing communications, if you have opted in (you can unsubscribe at any time)
Comply with our legal obligations

Legal bases for processing: performance of a contract (order fulfilment), legal obligation, legitimate interests (site improvement, fraud prevention) and consent (marketing emails, analytics cookies).

Who we share your data with

We share your data only where necessary to provide our service. We do not sell, rent or trade your personal data.

Party	Purpose
Shopify Inc.	Our e-commerce platform and payment processor. Processes order and payment data as a data processor. Shopify privacy policy
Analytics providers	We use website analytics to understand how the site is used and improve it. Analytics cookies are only set with your consent. The tools currently in use are listed in our Cookie Policy.
Our fulfilment partners	Your name and delivery address are shared with our fulfilment partners so your order can be picked, packed and dispatched. We work with a small group of trusted suppliers and fulfilment partners.
Delivery carriers	Your name, delivery address and contact details are shared with the carrier delivering your parcel so they can complete delivery and provide tracking.
Email and marketing services	If you subscribe to our emails, your name and email address are used to send those communications. You can unsubscribe at any time using the link in any email.

International transfers

Some of our service providers process data outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement to ensure your data remains protected.

How long we keep your data

Data type	Retention period
Order and transaction records	Six years from the end of the relevant financial year, to meet UK tax and accounting requirements
Account information	Kept while your account is active, or until you request deletion
Marketing preferences	Kept until you unsubscribe or request deletion
Analytics data	Retained in line with the analytics provider's standard retention periods

Your rights under UK GDPR

Under UK GDPR and the Data Protection Act 2018, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure in certain circumstances
Restrict or object to processing in certain circumstances
Data portability in certain circumstances
Withdraw consent for marketing at any time

To exercise any of these rights, email privacy@nestrialiving.com. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Keeping your data secure

Our website uses SSL encryption on every page. Payment data is handled by Shopify Payments and never stored on our systems. Access to customer data is limited to those who need it to fulfil orders and answer queries.