FAQ

Questions & Answers

If you can't find what you're looking for, please contact us at support@nestrialiving.com — we're happy to help.

Delivery

Where do you deliver?

We currently deliver to UK addresses only.

How much does delivery cost?

Delivery is free on all UK orders.

How long will my order take to arrive?

Once your order is placed, please allow 1–3 business days for processing, followed by 3–6 business days for delivery. Total estimated delivery time is 4–9 business days, Monday to Friday. We are unable to guarantee specific delivery dates.

What is your order cut-off time?

Orders placed before 17:00 GMT on a working day (Monday to Friday) will begin processing the same day. Orders placed after 17:00 GMT, or on weekends and bank holidays, will begin processing the next working day.

Will I receive a tracking number?

Yes. Once your order has been dispatched, we will email you your tracking details so you can follow your delivery.

Can my order arrive in more than one parcel?

Yes. If your order contains more than one item, some items may be dispatched separately and arrive at different times. You will be notified and provided with tracking for each parcel where available.

My order hasn't arrived — what should I do?

If your order has not arrived within the estimated timeframe, please contact us at support@nestrialiving.com with your order number and we will look into it straight away.

Returns and Refunds

How do I start a return?

Email us at returns@nestrialiving.com with your order number, the item(s) you wish to return, and the reason. We will reply with return instructions and the correct return address. Please do not send items back before contacting us.

How long do I have to return an item?

You can return most items within 30 days of receiving your order. This applies to both unwanted and faulty items.

Who pays for return postage?

For change-of-mind or unwanted returns, the cost of return postage is your responsibility. If your item arrives damaged, faulty or incorrect, please contact us at returns@nestrialiving.com — we will assess each case and reimburse reasonable return postage costs for items confirmed as faulty, damaged or incorrect.

What if my item arrives damaged, faulty or incorrect?

Please contact us at returns@nestrialiving.com as soon as possible with your order number and clear photographs of the issue. We will arrange a resolution quickly — whether that is a replacement, repair or full refund. Your statutory rights under the Consumer Rights Act 2015 apply in full.

How long do refunds take?

Once we receive and inspect your returned item, we aim to process your refund within 7 working days. You will receive an email confirmation when your refund has been issued. Refunds are returned to your original payment method.

Do you charge a restocking fee?

No. We do not charge restocking fees.

Orders

How do I place an order?

Browse our collection, add items to your basket and proceed to checkout. You will receive an order confirmation email straight away.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us at support@nestrialiving.com as soon as possible. We will do our best to help, but we may not be able to make changes if your order has already been dispatched.